David’s aim is to send all jewellery (excluding rings and special orders) within 48 hours of receipt of the order and whenever possible, hopefully in the next available mail out (Monday - Friday), we expect all orders (excluding rings and special orders) to be with you within 7 working days.
With rings, if we have your size in stock (we will notify you within 48hrs) then the above conditions still apply. However If the ring has to be sized we expect this to take at least 7 working days and at the longest we are confident that we will have the ring to you within 14 working days.
If you need to know the expected delivery date of an item, please call or email us. We will try hard to meet any special delivery requirements you may have.
Once you have placed an order, your card details will be verified and the order processed. We will of course inform you of the expected arrival date of your order. When the item is ready to be dispatched we will then deduct any sums of money from your credit or debit card. This payment will show on your statements as ‘David’s Jewellers.’
A confirmation email will then be sent to you and we recommend that you print off and retain a copy or save to a folder. Please keep the email safe as it will contain your order number. This number should be quoted when you contact us here at David’s.
For speed and security we send our jewellery out via Royal Mails ‘Special Delivery‘. This system enables us to guarantee you delivery of your jewellery the day after we send it.
Once the jewellery has been dispatched from our offices you will be sent a further the Royal Mail special delivery service. email containing a tracking number and full details of how to track your order through the Royal Mail special delivery service.
All jewellery that we send this way is of course fully insured.
All of our jewellery comes presented in our luxurious gift presentation boxes.
We have clearly laid out policies to protect your consumer rights as well as a comprehensive and easy to understand return and refund policy.
If you need to contact us, please see the Contact Us page.
Please Note: We aim to answer all customer enquiries within 2 (working) hours and within a maximum of 2 days
Thank you for shopping at David‘s.
If for any reason you want to return your purchase you may by,
1 Contacting us (via the Contact Us page) within 14 working days of receipt of purchase and ask for a ‘Returns Number’. Any items returned to us MUST have a returns number issued by ourselves.
2 Your ‘Returns Number’ must be written on the outside of the package being returned.
3 If you are returning your item from the UK, you must use a prepaid Royal Mail Special Delivery label and return to us by Special Delivery. The item(s) must be packed securely in the packaging in which you received it. We are not liable to refund you if the jewellery is returned to us damaged or broken. There is no charge to you for returning your jewellery.
4 Once we have received the item(s) we will refund the amount due to your credit card. There is no charge for returning items from the UK. Please note Delivery Charges will not be refunded.
To return your item from overseas:
1 Please contact us within 7 working days of receipt of purchase and ask for a ‘Returns Number’.
2 Once we have received the item(s) we will refund the amount due to your credit card. Please note Delivery Charges will not be refunded.
3 Once you have notified us that you are cancelling your contract, any sum debited from you credit card will be credited to your account as soon as possible and in any event within 30 days of our receipt of the returned goods PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.
Please see our terms and conditions for further details.